FAQs

GENERAL QUESTIONS

You can reach us at hello@elevatetoday.ca where we would be happy to assist you.

Use our free app, available here: iOS and Android. Or create an account on our website. Browse the schedule and reserve your class.
Our booking opens every Sunday at 1:00 PM NST for that weeks classes (Monday through Sunday).
For our RIDE and BEAT classes you can pick your own spot.

For STRENGTH classes you do not pick a spot as these classes are circuit style.
RIDE + BEAT
Our spin bikes are compatible with 3-bolt SPD-SL cleats.

No shoes? No problem. We offer FREE complimentary cycling shoes—just ask at check-in.

There is an 8-hour cancellation policy for all classes.

Members who late cancel will be charged a $15+ tax fee and credit members will lose their credit.

Members who no-show to a class will be charged $20+ tax fee and credit members will lose their credit.

We film during classes on a weekly basis. There is a chance you may appear in some of this footage.
If you’d prefer not to be filmed, no problem at all. Just let us know in person when you arrive, or email us in advance at admin@elevatetoday.ca.
We’re happy to accommodate you by adjusting your spot in class or postponing filming during that class. Your comfort is our top priority.

Yes. You can freeze your membership for a minimum of 14 days and up to 3 months.
- A $10 + HST freeze fee applies per request.
- Billing will automatically resume at the end of your freeze.
- Freezing does not shorten or change your overall membership commitment.
To request a freeze, email hello@elevatetoday.ca
To cancel, please submit a written request by email or through the cancellation form on our website.
We require 30 days’ notice for all cancellations.
Promotions may only be applied at the time of purchase. Promotional memberships cannot be cancelled, frozen, or combined with other offers.